Where Service Desk Meets Symphony.
Automate your IT workflows with precision and harmony.
From Jira tickets to fully orchestrated M365 and infrastructure tasks ā SymphonyDesk ensures everything runs beautifully together.
Automate. Orchestrate. Elevate.
SymphonyDesk transforms routine service desk tasks into automated workflows.
When a Jira ticket is created, SymphonyDesk receives the event, runs your custom automation runbooks inside your environment, and updates the ticket automatically ā all with enterprise-grade security and precision.
Reduce repetitive service desk tasks by automating common requests
Ensure consistent, error-free account provisioning
Speed up onboarding and access changes with instant workflows
Keep automation inside your environment for full security and control
The Backbone of Your Automated Service Desk
SymphonyDesk sits quietly behind your service desk, turning routine Jira tickets into fully automated workflows across Microsoft 365, Exchange, and your existing infrastructure. No new portals, no retrainingājust reliable automation running inside your environment, so your team can focus on the work that really needs a human.
60%+ fewer repetitive tickets
By automating mailbox creation, account provisioning, and common access requests, SymphonyDesk is designed to dramatically cut the manual workload on your IT team.
Under 10 minutes to deploy
Install the Runner, plug in Jira, point it at your runbooks, and youāre ready to start automatingāno complex project or multi-week rollout.
0 credentials leave your tenant
All automation runs inside your environment. SymphonyDesk connects to Microsoft services and on-prem systems using your security boundaries and your control.
100s of workflows from one Runner
One lightweight Runner can orchestrate mailbox tasks, Teams Rooms, AD changes, license assignments, and moreāscaling with you as your automation library grows.
Automate. Integrate. Streamline.
Bring your IT Operations to life, allowing you get to the work that means the most to your business.
User Submits Request
A user submits a last minute request to have a mailbox created
SymphonyDesk Takes Request
The users request is automatically routed to the SymphonyDesk automation playbook.
Request Closed.
User gets what they need within minutes, while your teams can focus on more difficult tasks.
Bring Harmony to Your IT Operations
Truly integrate IT Operations into your business with SymphonyDesk. Highly customizable out-of-the-box solutions to integrate Jira with Microsoft products.
Key Features
What this orchestra can do.
Seamless Integration
Connect Jira with Microsoft 365, Exchange, Azure AD, and your on-prem environment ā all through one orchestration layer.
Easy to use
Install the Runner, map your workflows, and start automating service desk tasks in minutes ā not weeks.
On Premises Support
Run automation securely inside your own network. Perfect for hybrid or fully on-prem organizations.
Cloud Ready
Deploy SymphonyDesk in Azure as a managed cloud service for organizations that prefer a fully cloud-native setup.
Secure By Design
All automation executes in your environment. No credentials, data, or scripts ever leave your tenant.
Custom Integrations
Need something unique? We offer tailored runbooks, workflows, and consulting services built around your exact environment.